Calderdale and Huddersfield NHS Foundation Trust NHS Lozenge

Improving communications including breaking bad news

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Good communications has to be at the heart of quality compassionate care. The personal contact between all staff and our patients and their families can make all the difference. Here's an amazing example of how it should be done...sent to the CHFT inbox from a patient today.


Can I applaud the skills, care and concerns from Dr. Briggs and his team, including aftercare. Last Thursday morning, I went for a biopsy, using ultra sound in the X-ray department HRI. The nursing staff were caring, helpful and listened to all concerns.

Dr. Briggs, listened to everything I said, showed me on the scan and let me feel where the node was for the biopsy. He took his time, explaining every stage, reassuring me before and after every procedure. Before I left for recovery, he explained what would happen next. A genuine gentleman.

Next month we are holding a: Breaking Bad News, Ethics and Communications training  session. It will be held on Wednesday April 29 in the Learning Centre, Large training room at CRH 9.15am – 3.45pm.

It is a free session to all qualified staff. Enquires to Helen Harris, Hospital Palliative Care Team, HRI 01484 342965

To book your place please contact Workforce Development Department on

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Contact Communications at HRI, Caroline Wright (x5252), Jacqui Booth (x5256) or Daman Birik (x5253).
Deadline: Wednesday 12 Noon