We always love to highlight the best of our thank you messages and this one sent to Endoscopy Team at CRH is lovely. Our patient , after what could be "daunting experience" covers every aspect of her care journey with us and all the points she raises could easily be transferred to other areas.  She wrote:

"I hope this note finds you well! I felt I had to write following my appointment at the Endoscopy Unit at CRH as part of the national bowel screening programme.
The professionalism and care I received was exemplary on all accounts.

Key points included:

Welcoming reception area and friendly staff.

All staff introduced themselves and I received thorough explanation.

Great attention to IPC

Thorough adherence to safety standards

Respect, dignity and privacy during and after the procedure

Excellent communication throughout

The whole experience could be quite daunting, but was made so much easier due to the excellent care I received."