Ward 3 has come out with a glowing report in the PRASE project from the NHS Improvement Academy.
Their responsiveness to buzzers has been hailed as the best seen and overall they have been given an outstanding rating
The rating is especially fab as the feedback comes from the patients on the ward (28 of them) given to volunteers AND it was taken in January when the whole of the NHS was creaking under winter pressures.
Overall their chart is massively green. See attached and be impressed!!
PRASE involves the Trust working with the patient experience team from the Yorkshire and Humber Improvement Academy. They use questionnaires they have designed to obtain patients' views about quality and safety
The surveying process is led by trained volunteers who capture the feedback from patients whilst they are still inpatients about a whole range of their care.
Once at least 20 surveys are completed, the Improvement Academy analyse the results and produce a report to be shared with the ward team.
Ward 3 at HRI is the first ward in the Trust to receive a PRASE report.
Matron for the ward Mary Hytch and ward Consultant Neeraj Bhasin met with the Sally- Anne Wilson who is PRASE project manager from the Improvement Academy and Roger Carter, one of the volunteers who conducted the surveys to get their feedback.
Sally-Anne said: “Having been involved with PRASE at three other trusts, the results for ward 3 at HRI stand out! The feedback around their ‘Communication and Team Work’ and the responsiveness of staff to answering buzzers, is the best I have seen. Well done to the whole team!”
Ward manager Alex Henderson, said: “I am immensely proud of all the hard work my team has delivered. This is especially so as the survey was carried out in January during a time of increased pressure on the ward. This clearly shows how everyone has worked hard to provide the best care for our patients and I feel really privileged to be able to lead such a team.
"Whilst the results were good, there are still opportunities for improvement and I am working with the ward team to improve communication between doctors and nurses with plans of care. We are also looking at the ward environment and how we can improve décor, lighting and space."