Our Community Health Care Division launched their first Patients' Charter last week to support this year’s World Patient Safety Day theme of elevating the voice of patients.

The aim of a Patients' Charter is to set out the commitments services make to patients and their families, carers and loved ones. It encourages patients to ask questions about their care and treatment, to tell staff if they do not understand and need support in engaging with their care or if they have any concerns.

Associate Director of Nursing, Liz Morley, said: “The Patients' Charter supports the principle of mutual respect; therefore, patients have certain responsibilities, too.

“Everyone who uses our service has a right to be treated as an individual and our commitment to them is to treat them with consideration, dignity and respect as well as involving them in all aspects of their care."

Pictured is one of our patients, Arthur, who said: “Having a charter for expectations is the right thing to do as staff and patient care is about working together as a partnership.”