A national patient experience survey by the Care Quality Commission (CQC) has placed urgent and emergency care at CHFT 11th best in the country.

More than 200 of our patients responded to the survey, which asked people to answer questions about different aspects of their care and treatment. Based on their responses, they gave each NHS trust a score out of 10 for each question (the higher the score the better). 

Our score for patients being treated with respect and dignity was 9 out of 10, with our overall experience scoring an impressive 8 out of 10.

We also received high scores for our doctors and nurses (scoring 8.5 out of 10 overall), with excellent scores in the following areas:

• Time to talk - feeling they had enough time to discuss their condition with a doctor or nurse
• Clear explanations about condition and treatment - feeling the doctor or nurse explained their condition and treatment in a way they could understand
• Being listened to - feeling the doctor or nurse listened to what they had to say
• Acknowledging patients - doctors and nurses not talking in front of them, as if they weren't there

Tom Ladlow, Head Nurse for Urgent and Emergency Care, said: "I am extremely proud of the results of the recent Urgent and Emergency Care Survey. These results showcase the hard work and dedication the Emergency Department team put in to make every patient contact count and ensure all of our patients have a positive experience whilst in our care.

"It is also important that we fully review and understand this information so we can put processes in place that will enable us to continuously improve the service we provide for our patients."

You can read the full report on the CQC website, and the benchmark report is in the attachments below.