If you see a patient, their relative or member of the public talking about their care on social media, colleagues must not respond, comment, explain, defend or engage in the conversation.

This applies even if the information is inaccurate, unfair or critical of CHFT. Taking part in online discussions about a patient's care risks breaching confidentiality and professional standards.

If you see a post that concerns you, please escalate it immediately to your manager or the Communications Team rather than responding yourself.

For further information, please see the Trust's Social Media Policy.