From today (Monday, 15th June) our Procurement and Accounts Payable Teams are introducing a new automated email service to let you know when an invoice linked to a Purchase Order (PO) you have placed is on hold.
You will only receive an email if action is needed by you to allow the invoice to be paid.
Why this matters
- Invoices on hold cannot be paid
- Delays may result if suppliers choose to stop providing a service to CHFT and may cause reputational damage to the Trust
What you need to do
When you receive an “Invoice on Hold – Action Required” email:
- Please read it carefully
- Check the invoice against your PO/Requisition
- Follow the steps in the email straight away
The email will clearly explain:
- Why the invoice is on hold
- What action is required
- Who to contact if the invoice is incorrect
Please don’t ignore these emails – they are sent to prevent payment delays and service disruption.
To address the existing backlog of invoices currently on hold, the team are beginning with January invoices. They will then work through the remaining months. Once all historic invoices have been shared, any live invoices placed on hold will be issued within a few days, ensuring you can stay fully on top of any queries.