To help improve the use of our Help Desk logging system, our colleagues in Estates and Facilities have pulled together a useful guide to logging jobs (attached).

Logging jobs through the Help Desk is the most effective way to make sure that issues are recorded, prioritised appropriately, and addressed in a timely manner. This includes day-to-day maintenance concerns that colleagues may come across during their routine work.

This will directly help improve response times, supports accurate tracking, and allows audits to focus on assurance, rather than identifying outstanding jobs. 

Please log maintenance work through the Help Desk rather than the New Works form, as using the incorrect form can cause delays. 

Examples of maintenance jobs that can be logged include lights not working correctly, water leaks, faulty lifts, additional linen and furniture removal, to name a few. The guide can be found below.

Thank you for your support.