As a reminder, the CQC will be conducting a well-led assessment of Calderdale and Huddersfield NHS Foundation Trust and they would value your feedback about the current service. 

The role of the CQC 

The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. We set out what good and outstanding care looks like and we make sure services meet fundamental standards below which care must never fall. When we find poor care we use our powers to take action. 

The information we would like

The link below takes you to the fundamental standards of care we regulate and these are the areas on which we would like your feedback. The areas include staffing matters. https://www.cqc.org.uk/what-we-do/how-we-do-our-job/fundamental-standards 

It is important to receive feedback about the current service provided to patients from as many staff as possible. CQC remit does not cover employment law, employment mitigation or individual employment disputes, but we can signpost you to a more appropriate organisation if you have ongoing concerns in this area, however ‘culture’ is an area we can review. 

How you can feedback

You can feedback as follows: 

1. Speak to the inspection team. We will be holding a series of focus groups, you do not need to register in advance and these will be facilitated by CQC staff. These are:

Monday, 16th February - via MS Teams, please see the relevant link below

• 12:00 to 13:00: Resident doctors - https://teams.microsoft.com/meet/38663989413283?p=kjs74yMutRjbTEgY9D
• 13:30 to 14:30: Community services staff band 6 and below - https://teams.microsoft.com/meet/39958193371479?p=wotyVHyLh22MFuZU2u
• 15:00 to 16:00: Community services staff band 7 and above - https://teams.microsoft.com/meet/36871306700677?p=xqT0lil36BZeslXNV4
• 16:00 to 17:00: Consultant doctors - https://teams.microsoft.com/meet/38578452823531?p=kzMItTKEHZXbpz84tw

Wednesday, 18th February – in person sessions at CRH and HRI

• 10:00 to 11:00: Allied Health Professions
• 11:30 to 12:30: Bands 2/3/4*
• 13:30 to 14:30: Bands 5/6*
• 15:00 to 16:00: Band 7*
• 16:30 to 17:30: Band 8a/Matrons/leaders from other disciplines*

*CHS colleagues are welcome to join these sessions

At CRH, the above sessions will be held in the Parent Craft Meeting Room which is on the Maternity Floor.

At HRI, the above sessions will be held in Forum 1B, in the Learning Centre.

1. Email us at: enquiries@cqc.org.uk please use the reference ‘CAS-1251650-Q8N2N9’ in the subject line.
2. You can also contact our National Customer Service Centre by phone where you can provide anonymous feedback. Our call centre can be contacted by telephone via 03000 616161. Our phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays.

You can also now get a quick understanding of each of the CQC domains in the one-pager attached. It quickly explains how the CQC ask all health and social care services if they are safe, effective, caring, responsive to people's needs and well-led.

Thank you to all colleagues for being so accommodating during the recent visits by the CQC across the Trust. We will welcome CQC for our Well-Led inspection from Tuesday, 3rd March to Thursday, 5th March.