Just seven weeks into her role as ISS Receptionist at CRH, Marie Mcskean is already impressing our patients, visitors and colleagues with her care and compassion.

Last week Marie spotted a couple in the front entrance and they were clearly upset, with the wife of a patient clearly becoming anxious. She approached the couple and learned she was having an anxiety attack.

Marie, who previously worked for 19 years as administrator in for Yorkshire Air Ambulance Service said: “I just knew I had to go over and talk to them both – I couldn’t stand there and see them worrying.

“I just stood with them for a while, reassuring the patient’s wife and said I would stay with her, telling her she was ok. I could see her husband was also concerned.”

Marie made such an impression that the couple emailed CHFT with their thanks. It read: “I would like to send my thanks to the lady that was working on the reception desk at CRH today. We go to outpatients a lot for my husband, and we had a problem using the pay machine. I have Post Traumatic Stress Disorder (PTSD) and just panicked. She helped to calm me down and to sort the parking. She was so lovely."

Quality Performance and Service Manager, Val Rigg, added: “I've observed how compassionate and supportive Marie is with patients and visitors. She is often that first person people see as they enter CRH and she really is an asset to ISS and the Trust.”