In September, CHS sent out their Customer Care Survey to help them see where they could make improvements in their service. There was plenty of fantastic feedback for the various teams within CHS including:

General Office

Who were widely appreciated for their professionalism, friendliness and efficiency.

Transport

Valued for their hard work, friendliness and reliability. The shuttle service plays a critical role in staff mobility and operational efficiency, with many drivers going above and beyond.

Materials Management Team

Many comments highlighted their fast response time to queries and urgent requests. Members of the team are seen as competent, professional and proactive in ensuring wards have what they need.

Catering

Several respondents described the service as brilliant and superb. Members of the catering team were acknowledged for maintaining a positive attitude despite the challenges of the role.

Linen

Several comments praised members of staff in the linen department for being approachable and supportive. Feedback also noted the clean, crease-free items and the excellent availability of linen.

Since the results of the survey, our teams in CHS have been working to resolve some of the issues which were highlighted including:

• Ensuring there's a diverse menu in the catering department
• Increasing security presence across our sites
• Responding to virtual operator queries 

For a full list of feedback from the survey, please see the posters attached.