There are new eligibility criteria on the non-emergency Patient Transport service which began on 1 April 2025 in West Yorkshire. The changes in the eligibility criteria mean that some people in West Yorkshire may no longer be able to use the non-emergency patient transport service.

The non-emergency Patient Transport service is a free transport service for people who find it difficult to get to medical appointments on their own and have certain medical conditions or circumstances. This support is for when people have been referred by someone for tests or treatment, which is often in a hospital or another care setting (excluding primary care).

As a result of this change, NHS West Yorkshire Integrated Care Board (ICB) want to hear from people about how they travel to appointments, including people who have used the free transport service. By doing so, they hope to understand more about people's preferences and experiences of transportation to appointments so we can look to develop and improve what is offered. 

You can access the survey using this link: https://re-url.uk/W4T9

If people need any help filling in this survey, or would like it in an alternative format, please call 01924 317 659 or email: wyicb-wak.wrhreception@nhs.net