Patient Experience Week 2025 takes place from Monday, 28th April to Friday, 2nd May and this year is all about building the foundations of experience.
Patient Experience Week (#PEW25) is a dedicated time to celebrate the people who make a positive impact on patient experience—whether that’s patients, family members, carers, or healthcare professionals. Each day, across healthcare settings, inspiring efforts are made to improve the quality of care. This week shines a light on those contributions, offering a chance to recognise achievements, share stories, and recharge our collective passion for compassionate care.
Why is it important?
Every day, people do incredible things to enhance the care experience—yet not all of it gets the recognition it deserves. Patient Experience Week is a moment to pause, reflect, and give thanks. It’s a chance to say, “What you do matters.” It’s also a great opportunity to reinforce the importance of feedback, gratitude, and connection.
How to get involved
The Patient Experience Network has a library of short videos, case studies, and podcasts—most under 10 minutes—for triggering conversation in team meetings or finding a moment of personal inspiration. These resources are shared freely, so feel free to "pinch with pride" and pass them on! Resources - Patient Experience Network
Why take part?
Supporting Patient Experience Week shows your teams, patients, and communities that their efforts and experiences matter. It’s a powerful way to build morale, strengthen relationships, and foster a culture of kindness, collaboration, and continuous improvement.
If you have ideas for how patient experience can be improved in your area or want to share what you’ve been doing, please get in touch with patientexperience@cht.nhs.uk – we’d love to hear about it!
Also this week, NHS England is hosting a series of webinars as follows:
Monday, 28th April, 15.00-16.00
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
Following a welcome address by Dr Neil Churchill OBE, Director for People and Communities, NHS England join Jason Wolf and Stacy Palmer from The Beryl Institute as they launch Experience of Care Week with an insightful webinar on developing a comprehensive experience of care strategy.
Register here: Experience of Care Week-Return on Human Experience: 8 Principles to Inspire Excellence in Healthcare | NHS England Events
Wednesday, 30th April, 12.00-13.00
Leading for Experience of Care - a conversation
Come and join a Lived Experience Partner and the Chief Nursing Officer, England for a conversation on the importance of leading for experience of care.
Register here: Experience of Care Week 2025 - "Leading for Experience of Care" - A conversation | NHS England Events
Thursday, 1st May, 13.30-14.30
NHS Elect: Enhancing Care and Supporting Staff Wellbeing Through Experience-Based Design
This session will explore Experience-Based Design (EBD). This session aims to provide attendees with a thorough understanding of how EBD can significantly enhance both experience of care and staff wellbeing, ultimately leading to a more effective and compassionate healthcare system.
Register here: Experience of Care Week 2025 - NHS Elect: Enhancing Care and Supporting Staff Wellbeing Through Experience-Based Design
Please note that once registered, the Microsoft teams link will be sent to you 24hrs before the session.
If you have any questions or queries, email england.peopleandcommunities@nhs.net.