People can call NHS 111 for urgent mental health support, just select the mental health option.

The West Yorkshire Mental Health helpline has been accessible via 111 as well as via an 0800 number. As of Tuesday, 1 April 2025 the service can only be reached by calling NHS 111. Anyone now calling the 0800 number will hear the following message: “This number is now closed, for people with a mental health crisis, please dial 111 and select the mental health option. If you or someone you care about is in a life threatening condition, please call 999.”

This only relates to the change in telephone number to access the service from 0800 to 111, calls will be answered by the same team, experienced and trained in delivering mental health crisis support. Having one three digit memorable number will streamline access and help to reduce any confusion created by having two different routes into the service. 

This will take immediate effect (1 April 2025) in Calderdale, Kirklees, Leeds, Barnsley and Wakefield District. This change only applies to the West Yorkshire Mental Health Helpline. Other crisis lines, which can be found on the following link, remain unaffected: In crisis - South West Yorkshire Partnership NHS Foundation Trust