Today, Word360 replaces The Big Word and Topp Language Solution as our supplier providing written and spoken interpreting services, and British Sign Language support for our d/Deaf patients. 

Lead Practitioner for Bowel Cancer Screening, Lydia Nhavira, was the first colleague at CHFT to register with Word360. She found the process simple and was able to talk her team through it last week at their meeting.

Lydia said: “We carry out lots of clinics in the community and use interpreting services frequently, so it was important to understand more about the process for Word360. I wanted to get an understanding of how easy it is to register, how to use the services and other information to share with the team.

“It was easy and straight forward, and I got the confirmation email the following day. I feel confident that we’ll be up and running with Word360 in no time.”

A reminder of the key information:

• You need to register for a Word360 account to use their services
• Some requests will need an access code which is linked to a department cost centre
• The Big Word and Topp Language Solution will honour any bookings made up to 31st March
• Q&A sessions hosted by Word360 are available until Thursday 27th March and last approximately 30-minutes
• All the details are available on our intranet page

If you have any questions after reading the intranet pages, please email contractsandprocurement@cht.nhs.uk