Word360 will be our new interpreting, translation and British Sign Language supplier from next Monday, 3rd March 2025.
If you need to request their services, you can register and book ahead. If you need any services up to Sunday, 2nd March you should continue to use our current suppliers. Existing bookings already made with The Big Word or Topp Language Solution will be honoured up to and including 31st March 2025.
What services will Word360 provide?
Word360 will offer the following services, 24-hours a day, 365 days a year:
- Face-to-face interpreting
- Telephone interpreting
- Video interpreting
- Document translation
- British Sign Language support
- Braille, large print and other alternate formats
You must register for an account to use these new services
To access Word360 services, you must register for a user account. All the information you need to register is on the intranet page. This includes a list of department codes linked to cost centres. You will need to supply your access code for emergency bookings (known as On Demand services by Word360).
Training, guidance and Q&A webinars
Word360 have created a dedicated CHFT webpage which hosts a suite of information about the services we have access to, along with training videos, downloadable user guides, materials and FAQ’s.
Access it here or search https://info.word360.co.uk/chft25 We recommend bookmarking this page to your browser.
There are several 30 minute Q&A webinars over the coming weeks. To register for a place, please visit the following link: Word360 West Yorkshire Training Webinar
** Prior to attending a Q&A webinar please watch the training video provided on the webpage above **.
Is there a cut-off time to book with our existing supplier/s and will my existing bookings be honoured?
- Please book with our existing suppliers up to and including Sunday 2 March.
- For bookings on or after Monday 3 March, please use Word360
- Existing bookings already made with The Big Word or Topp Language Solution will be honoured up to and including 31st March 2025
Contact information
If you have any questions after looking at the Word360 webpage and our intranet pages, please email contractsandprocurement@cht.nhs.uk
Useful Guides
You'll also find lots of useful guides on the intranet including:
Which method of interpreting shall I use?
How to use on-demand and pre-booked telephone interpreting
Language codes for telephone interpreting
How to use on-demand and prebooked Video Interpreting
How to request a document translation or alternate formats